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luis martens

Global Head of Customer Solutions

Pipedrive

Experienced Customer Solutions Leader Driving NPS and Team Success

Customer support
Consulting Delivery Manager.
Customer Experience Manager.
Contact Center Manager.
Coordinator in B2B and Partner support.
Supervisor in: Customer service, Telemarketing, Collections (Front Office and Back Office).

Specialties: NPS; Operations management; Conception and implementation of customer retention and satisfaction strategies; workforce optimization actions; Team management.

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