Salesforce administrator with 8 years of experience and 5 certifications. Experience creating declaration automation to raise system efficiency, employee productivity, and scale the company’s revenue. Oversaw data enrichment integration to keep records accurate.

Passionate in resolving the organization's challenges with Salesforce. Focus on making everyone successful and enhancing customer service processes. Improving how data is evaluated to enable outcomes.

Here are my accomplishments at Interos:
- Improved employee experience by connecting Okta with Salesforce. As a result, it enhanced the organization's security and met Salesforce MFA (Multi-Factor Authentication) deadline.
- Created new Salesforce profiles to align with each department's job function. It streamlines permissions on a team level and makes it easier to manage long term.
- Develop a new hire onboarding and provisioning automation to serve 200+ employees. Eliminating the manual process and guesswork on which permissions to assign an employee.
- Managed CPQ by supporting price books, bundles, products, and product rules.
- Launched DocuSign to obtain customer signatures for order forms. Once it’s signed by both parties, it’s auto attached to the Quote, closes the Opportunity, generates a Contract, and creates the renewal. Giving the organization an efficient process to view signed paperwork and forecast the future.
- Built automation to monitor premium support customers. Empowering teams to provide top-tier customer support, experience, and trust.