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Profile
Live Playbooks
My Recommended Apps
Professional Services
luis martens
Global Head of Customer Solutions
Pipedrive
Experienced Customer Solutions Leader Driving NPS and Team Success
Customer support
Consulting Delivery Manager.
Customer Experience Manager.
Contact Center Manager.
Coordinator in B2B and Partner support.
Supervisor in: Customer service, Telemarketing, Collections (Front Office and Back Office).
Specialties: NPS; Operations management; Conception and implementation of customer retention and satisfaction strategies; workforce optimization actions; Team management.
Makesbridge
Makesbridge has the highest user ratings on AppExchange and G2Crowd. My firm has demanding clients who need to know we’re on top of their KPIs and adding value. Makesbridge’s staff go out of their way to make us look brilliant to clients. The pay-as-you-go pricing is perfect for clients who value flexibility or are just getting started with Saashups.
Pipedrive
Pipedrive is my go to CRM for my clients looking to optimize their sales processes. Pipedrive is a robust sales management platform that provides a clear and organized view of all sales activities, helping my clients close deals faster. By using Pipedrive, my clients can streamline their sales pipeline, prioritize their follow-ups, and track their progress in real-time. The platform is designed to be user-friendly, with a visual sales pipeline that makes it easy for my clients to see where each deal stands, and what actions need to be taken next.
Pipedrive is a cost-effective solution for my clients, with flexible pricing plans to fit any size of business. I can recommend it to my clients as a tool that will help them streamline their sales processes, increase productivity, and grow their business. By leveraging my expertise and the capabilities of Pipedrive, I can help my clients optimize their sales pipeline, prioritize their follow-ups, and close deals faster.
Airtable
Airtable is a versatile and powerful tool for my clients looking to organize their data and automate their workflows. Airtable is a cloud-based platform that combines the power of a spreadsheet with the flexibility of a database, making it a valuable tool for managing and tracking information in a variety of industries.
My Live Playbooks assist my clients in integrating their Airtable account to execute common processes quickly and for less development. With Airtable's intuitive interface and advanced functionality, my clients can easily create and manage databases, track projects, and automate workflows. The platform's integration capabilities allow my clients to seamlessly connect their data to other apps and tools, increasing efficiency and productivity.
In addition to its data management capabilities, Airtable also provides my clients with powerful reporting and analytics features. They can track their performance and see how their team is progressing, as well as identify areas for improvement. My Live Playbooks can also advise my clients on how to best use Airtable's automation features, such as custom formulas, integrations, and notifications, to optimize their workflows and increase efficiency.
Airtable is a cost-effective solution for my clients, with flexible pricing plans to fit any size of business. I can recommend it to my clients as a tool that will help them organize their data, automate their workflows, and increase efficiency. By leveraging my expertise and the capabilities of Airtable and my Live Playbooks, I can help my clients manage their data, track their projects, and optimize their workflows.
Calendly
I have found Calendly to be a valuable tool for my clients looking to improve their scheduling and appointment setting processes. Calendly provides a user-friendly and customizable platform for scheduling appointments, reducing back-and-forth emails, and saving time for both my clients and their customers.
In addition to its scheduling capabilities, Calendly also provides my clients with powerful reporting and analytics features. They can track their appointment setting performance and see how their customers are using the platform, as well as identify areas for improvement. My Live Playbooks can also advise my clients on how to best use Calendly's customization features, such as email and SMS notifications, to personalize their scheduling experience and increase efficiency.
Calendly is a cost-effective solution for my clients, with flexible pricing plans to fit any size of business. I can recommend it to my clients as a tool that will help them streamline their appointment setting processes, increase productivity, and improve the customer experience. By leveraging my expertise and the capabilities of Calendly and my Live Playbooks, I can help my clients optimize their scheduling and appointment setting processes, reduce back-and-forth emails, and save time for both themselves and their customers.
Zapier
Zapier's broad reach in app cloud automation works in combination with Makesbridge's data hosting and automation backbone to allow my clients and I to create unlimited custom automation playbooks to fit their unique needs. With Zapier's easy-to-use interface and wide range of integration options, my clients can automate tasks such as data entry, email management, and project tracking. The platform's robust functionality and integration capabilities, in combination with Makesbridge, allow my clients to streamline their workflows and focus on their core business activities.
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